Troubleshooting Missing Magazines

In the event that you are missing a magazine from your library please

• Refresh the library
• Double check the magazine had not been archived 
• Restore iTunes Guest Purchase Purchase (this may take several attempts across 24 hours)
• Go to Account > Preferences > Sync your Library > Sync Now > This will refresh with our servers and ensure that all magazines are displayed in your account.  Please do not close the app during this process. 
• Ensure you have downloaded the latest version of the app from iTunes
• Double check that you have an active subscription.  After completing the above checks please send us a receipt for this subscription including start and finish dates.